287, 2nd block, Thyagarajanagar, Bangalore
kiran2bl@gmail.com
81234 50540
DOB- 14/11/1988
Marital Status - Single
Education
Diploma in Electronics & Communication Engg
APS Polytechnic 2006 - 2009Languages
- English
- Kannada
Interests
Music
Travel
Reading
About Me
Customer service Representative with up to 4 years of successful experience in Customer Service and Technical Support. Excellent reputation for resolving problems and improving customer satisfaction. Familiar with conflict resolution. Aiming to use my proven skills effectively to fill the role assigned in your company.
Professional Experience
Summary
- Experience of 1 year and 11 months with Concentrix Services India Ltd.
- Experience of 1 year and 11 months with [24]7.ai India.
- Experience of 3 years with MetLife India (Part-Time).
Representative - Operations
From Jan 2018 to Dec 2019 | Concentrix Services Pvt Ltd- Part of iTunes store support team.
- Provided basic technical support for customers.
- handle 40 chats per day with maximum first contact resolution.
Digital Interaction Advisor
From Jan 2016 to Dec 2018 | [24]7.ai India- Part of Technical support team.
- Assist for Adobe products in both Windows and Mac OS.
- Assigned to handle customer service chats also.
- Have experience in using apps like Bomgar for remote assistance.
- 2-3 calls a day depending on customer's issue.
Financial Advisor
From Feb 2009 to Feb 2012 | PNB MetLife India Insurance (Formerly Metlife India)- Worked part time during my studies
- Signing up new customers for the company's insurance products
Skills
Professional
- Excellent Communication
- 30WPM Typist
- Problem Solving
- Multi-Task
- Adaptability
- Understanding
Technical
- Windows Troubleshooting
- Mac OS Troubleshooting
- iOS Troubleshooting